Nakaka-frustrate: Binili ko sa Shopee, hindi dumating — What to do?

Guys, need advice. Nag-order ako ng JBL headphones worth ₱2,499 sa Shopee last week. Status is "Delivered" na pero wala akong natanggap. Ano dapat gawin?

Update: Naayos na! Here's what worked:

1. First, checked with family members — baka natanggap ng iba (lol)

2. Checked with neighbors — wala rin

3. Filed a dispute on Shopee app → Me → My Purchases → Order → Return/Refund

4. Uploaded proof: screenshot of tracking showing "delivered" and photo of my gate (to show I was home)

5. Shopee responded within 24 hours

6. Got full refund in 3 business days back to ShopeePay

Tips kung may same issue kayo:

• Always activate "Shopee Buyer Protection" before checkout

• Take a video when opening packages — for damaged item disputes

• File disputes WITHIN 3 days of "delivered" status

• Be specific in your complaint — attach all screenshots

• If Shopee doesn't resolve, escalate to DTI consumer complaints

Shopee buyer protection talaga works. Huwag kayong mag-atubiling mag-file ng dispute kung may issue — that's what it's there for!

May similar experience ba kayo? Share para makatulong sa iba.